SHIPPING & RETURNS

SHIPPING

 

We currently only ship within New Zealand

 

Costs

  • FREE NZ shipping on all orders $100 and over

  • For all orders $99.99 and under, flat rate shipping cost of $6.99 anywhere in New Zealand

  • Saturday deliveries not guaranteed

  • All deliveries via courier

 

Delivery timeframes

 

All items will be shipped within 1-2 business days of payment being received. Once your parcel has entered the courier network, there are no guarantees for delivery timeframes. Couriers are often impacted by a range of different things. Your parcel will be tracked and the tracking number supplied to you so you can track it.

 

RETURNS/EXCHANGES
 

We will meet our obligations under the Consumer Guarantees Act regarding damaged/faulty goods. A full refund will be provided in this case.

We want you to love your purchase, so we offer change of mind refunds or exchanges for up to 15 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs for returns are your responsibility. We recommend track and trace on your return parcels to make sure they don't get lost.

Once we receive your returned product, we will process your refund. This can take a couple of days to clear depending on your bank.

©2020 The Mum Tribe

Dunedin, Otago, New Zealand